24/7 Live US Contact tracing services / Covid-19 Support Center managed by professional risk analysts and supported by cutting edge technology.
Quickly Deployable | Easily Scalable | Education | Support | Screening | Tracing | Intelligence | Follow-Up | Compliance
When your current organizational technology and staffed resources are insufficient to proactively disseminate information, collect data, or fulfill contract tracing to support your current or anticipated needs, AEGIS’ team of white labeled global security ops center operators and dedicated contact tracers can step in utilizing access control dataset logs, advanced technology, schedules/time clocks for private contract tracing operations.
As a nimble contact tracing company, AEGIS’ contact tracing team, headquartered in a Los Angeles based global security operations and intelligence analysis center, has the capability to provide customers with scaled solutions backed by the latest communication, monitoring, and emergency response technology available. We can leverage deployed technological solutions including on-site automated temperature screening tools, monitored access control systems, daily health screening questionnaires, inbound infectious disease/virus support and education, and rapid deployment of contact tracers if a positive or suspected positive event is triggered.
Staffed 24/7 Covid-19 Support & Education Center
AEGIS Watch supports our customers with a Los Angeles based 24/7 staffed global operations center with risk management analysts cross trained in Covid-19 prevention and response. Analysts provide real time support for our customers’ needs, providing pre-vetted canned responses (from the customer) and education on behalf of the client. This may include current repopulation protocols, instructions regarding PPE and personal safety, guidance to obtain local Covid-19 testing or guidance for industrial care clinics, and self isolation/self quarantine information, and confirmed negative return to work guidance.
Daily Digital Health Checks & Inbound Call Health Checks
Flexible to meet our client’s needs, we can facilitate outbound digital employee health questionnaires and contact employees in real time to presumptive positive responses to obtain additional information. Our contact tracing service center can also take inbound calls for guidance and assistance that can be parlayed into health screening seeking presumptive positive assumptions based on our clients’ risk management tolerances, the latest CDC guidance, and local public health directives.
Contact Tracing Services + Technology Support
Funneling through the inbound pipeline of health checks, inbound calls for information, or inbound calls reporting assumptive cases, our GSOC contact tracing capable analysts are trained to perform contact tracing immediately upon identification of an assumed positive coronavirus case. This function can be performed with or without on-site access control and visitor management system logs via systems installed through AEGIS’ integrators, or through existing deployed technology. Information obtained through the private contact tracing process is logged and passed through to our customers as actionable intelligence, allowing them to make informed operational decisions quickly.
Options for Consideration Based on Contact Tracing Services Results
Based on the results of the contact tracing team’s efforts, customers will be provided with a range of response considerations allowing them to meet the exposure with a scaled response.
Ongoing Support for Presumptive/Confirmed Cases
Follow up of presumed or confirmed positive cases until two negative tests or the lack of symptoms for X days per the CDC guidelines is managed through the GSOC’s ticketing and workflow system. Customers’ employees will not be provided Covid-19 return to work clearance or guidance until they are confirmed to be negative for Covid-19.
Covid-19 Related Intelligence Gathering and Analysis
Our GSOC monitors global, federal, state, and local public health updates related to COVID-19 and provides operational intelligence updates to keep our customers operations and risk managers informed.
The immediate major benefit of quickly implementing contact tracing efforts minimizes exchanges with potentially infected asymptomatic individuals, reduces social and professional interactions that have a high level of potential exposure, and mitigates the need for a broader contact tracing investigation.
While some governments and private technology companies have aided contract tracing services by utilizing smart phone apps to automatically determine whether someone has been in contact with an infected person, in the United States, use of such apps or technology will almost assuredly be opt in. AEGIS’ contact tracing efforts United States staffed 24/7 for both inbound and outbound, providing a substantially higher level of accurate curated data.
The techniques utilized are rooted in our people locate / skip tracing services coupled with our phone interviewing expertise. We’re effectively able to identify the appropriate contacts to connect with and to elicit informative responses to meet our client’s contact tracing services’ needs. If you or your operation has a need for contract tracing services, request a free consultation today.